Tuesday, April 28, 2020

We are 4 months into 2020 and it is going to be a one to remember. During these uncertain times it is even more vital we are around to support our clients old and new. It is times like these when businesses pull together and help one another through the struggles to co...

Thursday, October 3, 2019

Recently on social media I saw a post where a manger had to pull a staff member up for a significant amount of sick days. This manager, rather than following the strict discipline procedure, asked the staff member what was wrong and what had caused all these odd sick d...

Friday, May 31, 2019

It goes without saying no one is perfect, everyone can make mistakes, or sometimes technology does not run as smoothly as we would hope. This can lead to your customers feeling disappointed.

Not only is it important for the customer to resolve this problem but also impo...

Friday, April 12, 2019

We have all been sat with friends at the pub or at a family event and thought we could make a business but how many people have then followed through with this. The process of taking an idea and making it into a business is a long process which requires determination,...

Sunday, June 26, 2016

Do you understand your customers? Do you know what their current and future needs are? By showing your customers that you and your business understand their needs you are bringing huge benefits to your business. Benefits such as:

  • Increased customer value

  • increa...

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