Thursday, October 3, 2019

Recently on social media I saw a post where a manger had to pull a staff member up for a significant amount of sick days. This manager, rather than following the strict discipline procedure, asked the staff member what was wrong and what had caused all these odd sick d...

Friday, May 31, 2019

It goes without saying no one is perfect, everyone can make mistakes, or sometimes technology does not run as smoothly as we would hope. This can lead to your customers feeling disappointed.

Not only is it important for the customer to resolve this problem but also impo...

Friday, March 8, 2019

What is motivation? By definition it is a reason or reasons for acting or behaving in a particular way. So first let’s think about how you want your staff to interact with the company, what achievements are you expecting from them or from yourself. Once you have a goal...

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