Recently on social media I saw a post where a manger had to pull a staff member up for a significant amount of sick days. This manager, rather than following the strict discipline procedure, asked the staff member what was wrong and what had caused all these odd sick days. This staff member opened up about how stress had been affecting them. Reading this made me think how many people may have had a sick day due to stress and what can be done at work to stop this happening. Wh

It goes without saying no one is perfect, everyone can make mistakes, or sometimes technology does not run as smoothly as we would hope. This can lead to your customers feeling disappointed. Not only is it important for the customer to resolve this problem but also important for the business’ longevity. Leaving this customer with a bad experience can stop any future business being done with them and anyone else they may tell about their experience would be reluctant to do bus

Do you understand your customers? Do you know what their current and future needs are? By showing your customers that you and your business understand their needs you are bringing huge benefits to your business. Benefits such as: Increased customer value increased customer satisfaction Improved customer loyalty Enhanced repeat business Enhanced reputation of the organisation Expanded customer base Increased revenue and market share By using the ISO 9001 formula there are many