Recently on social media I saw a post where a manger had to pull a staff member up for a significant amount of sick days. This manager, rather than following the strict discipline procedure, asked the staff member what was wrong and what had caused all these odd sick days. This staff member opened up about how stress had been affecting them. Reading this made me think how many people may have had a sick day due to stress and what can be done at work to stop this happening. Wh

It goes without saying no one is perfect, everyone can make mistakes, or sometimes technology does not run as smoothly as we would hope. This can lead to your customers feeling disappointed. Not only is it important for the customer to resolve this problem but also important for the business’ longevity. Leaving this customer with a bad experience can stop any future business being done with them and anyone else they may tell about their experience would be reluctant to do bus

What is motivation? By definition it is a reason or reasons for acting or behaving in a particular way. So first let’s think about how you want your staff to interact with the company, what achievements are you expecting from them or from yourself. Once you have a goal for why you want to be motivated that can be the first incentive you need to be proactive about this goal. Do you ever see you staff staring at the clock or looking disinterested in their work? By the time Frid