Here at Executype PA we have pride in our customer service. We believe it is our exceptional customer service to not only our clients but their customers that make us stand out from the crowd. But how do we do that? How do make sure that every customer who calls, emails or comes into the office has consistently excellent customer service? Well through a lot of experience and training we are able to make sure our team are ready for any enquiry and have the tools to guide them

You may associate telephone answering services as only being used by one man bands but that isn't always the case. A client came to us when their receptionist left to join another company. The client had looked at the cost of hiring another receptionist and what the role consisted of, especially when not answering the phone. Even if the client went down the route of hiring an apprentice, who would require a lot of training and time to get their telephone etiquette up to scrat

How do we help our clients and how can we help you with our virtual assistant, call answering and secretarial services.

Do you understand your customers? Do you know what their current and future needs are? By showing your customers that you and your business understand their needs you are bringing huge benefits to your business. Benefits such as: Increased customer value increased customer satisfaction Improved customer loyalty Enhanced repeat business Enhanced reputation of the organisation Expanded customer base Increased revenue and market share By using the ISO 9001 formula there are many