2020 has thrown us a lot of obstacles and getting used to video conferencing is just one of them. Simple team meetings have changed from gathering in the office, to online virtual rooms and this can be a lot for some people to get used to. There is an array of different software out there, some free and some with monthly subscriptions, finding what works for your business is the best first step. The first hurdle I always find when video conferencing, is the lag when people ar

We are 4 months into 2020 and it is going to be a one to remember. During these uncertain times it is even more vital we are around to support our clients old and new. It is times like these when businesses pull together and help one another through the struggles to come out even stronger on the other side. Many companies have had to furlough their staff, but this does not mean there aren’t things that still need doing to keep companies running during this time. We are making

Recently on social media I saw a post where a manger had to pull a staff member up for a significant amount of sick days. This manager, rather than following the strict discipline procedure, asked the staff member what was wrong and what had caused all these odd sick days. This staff member opened up about how stress had been affecting them. Reading this made me think how many people may have had a sick day due to stress and what can be done at work to stop this happening. Wh

It is never a bad thing having too much work, but if you’re struggling to get it done you need to start thinking, is it time for a new employee? Whether it’s your first employee or your tenth it will always be a big step to take, but it could help expand your business if you can add an extra pair of hands. Now there are many routes you could look at to find what will work for your business and help you grow. Remember you don’t always need to add staff to your payroll, finding

We all know blogs can help your business. It can help increase engagement to your website and help you interact with customers. It can also give you content for your social media so why do so many businesses not do it? Finding inspiration can be challenging and keeping to an uploading schedule might just feel impossible for some businesses. The first hurdle you come to is choosing a topic, you need to make sure it will interest your readers but also make sure you are enjoying

It goes without saying no one is perfect, everyone can make mistakes, or sometimes technology does not run as smoothly as we would hope. This can lead to your customers feeling disappointed. Not only is it important for the customer to resolve this problem but also important for the business’ longevity. Leaving this customer with a bad experience can stop any future business being done with them and anyone else they may tell about their experience would be reluctant to do bus

Here at Executype PA we have pride in our customer service. We believe it is our exceptional customer service to not only our clients but their customers that make us stand out from the crowd. But how do we do that? How do make sure that every customer who calls, emails or comes into the office has consistently excellent customer service? Well through a lot of experience and training we are able to make sure our team are ready for any enquiry and have the tools to guide them

We have all been sat with friends at the pub or at a family event and thought we could make a business but how many people have then followed through with this. The process of taking an idea and making it into a business is a long process which requires determination, long hours and a lot of perseverance. You first want to make sure you focus your idea. Have a brainstorming session around your first initial idea and ask yourself the following questions: Is this being done? Ho

What is motivation? By definition it is a reason or reasons for acting or behaving in a particular way. So first let’s think about how you want your staff to interact with the company, what achievements are you expecting from them or from yourself. Once you have a goal for why you want to be motivated that can be the first incentive you need to be proactive about this goal. Do you ever see you staff staring at the clock or looking disinterested in their work? By the time Frid

You may associate telephone answering services as only being used by one man bands but that isn't always the case. A client came to us when their receptionist left to join another company. The client had looked at the cost of hiring another receptionist and what the role consisted of, especially when not answering the phone. Even if the client went down the route of hiring an apprentice, who would require a lot of training and time to get their telephone etiquette up to scrat