Thursday, May 28, 2020

2020 has thrown us a lot of obstacles and getting used to video conferencing is just one of them. Simple team meetings have changed from gathering in the office, to online virtual rooms and this can be a lot for some people to get used to. There is an array of differen...

Tuesday, April 28, 2020

We are 4 months into 2020 and it is going to be a one to remember. During these uncertain times it is even more vital we are around to support our clients old and new. It is times like these when businesses pull together and help one another through the struggles to co...

Thursday, October 3, 2019

Recently on social media I saw a post where a manger had to pull a staff member up for a significant amount of sick days. This manager, rather than following the strict discipline procedure, asked the staff member what was wrong and what had caused all these odd sick d...

Friday, August 9, 2019

It is never a bad thing having too much work, but if you’re struggling to get it done you need to start thinking, is it time for a new employee? Whether it’s your first employee or your tenth it will always be a big step to take, but it could help expand your business...

Wednesday, June 19, 2019

We all know blogs can help your business. It can help increase engagement to your website and help you interact with customers. It can also give you content for your social media so why do so many businesses not do it?

Finding inspiration can be challenging and keeping...

Friday, May 31, 2019

It goes without saying no one is perfect, everyone can make mistakes, or sometimes technology does not run as smoothly as we would hope. This can lead to your customers feeling disappointed.

Not only is it important for the customer to resolve this problem but also impo...

Monday, April 29, 2019

Here at Executype PA we have pride in our customer service. We believe it is our exceptional customer service to not only our clients but their customers that make us stand out from the crowd. But how do we do that? How do make sure that every customer who calls, email...

Friday, April 12, 2019

We have all been sat with friends at the pub or at a family event and thought we could make a business but how many people have then followed through with this. The process of taking an idea and making it into a business is a long process which requires determination,...

Friday, March 8, 2019

What is motivation? By definition it is a reason or reasons for acting or behaving in a particular way. So first let’s think about how you want your staff to interact with the company, what achievements are you expecting from them or from yourself. Once you have a goal...

Wednesday, May 9, 2018

You may associate telephone answering services as only being used by one man bands but that isn't always the case.

A client came to us when their receptionist left to join another company. The client had looked at the cost of hiring another receptionist and what the rol...

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